FAQs

The Answers You Need

HAS MY ORDER BEEN SHIPPED?

Standard UK and International delivery will always be shipped by the next working day unless you order an item on Pre-order. Please note if you order on a Saturday or Sunday the order will be despatched on Monday, except for Bank Holiday weekends when it will be despatched the following Tuesday. Standard delivery please allow up to 7 working days. Once your order has been shipped you will receive an email advising this.

Please expect a delay on the shipping time, due to the Covid-19 outbreak , up to 12 business days.

CAN I RETURN MY ORDER?

Of course! If you have changed your mind we are happy to refund your order, providing:

  • Items must be returned within 14 days from the date you recieve your order.

  • Items must be in original packaging and unused

  • We kindly request that footwear is tried on indoors and doesn't show any signs of wear

  • £2.50 will be deducted from your refund as an administration fee

CAN I EXCHANGE MY ORDER?

Exchanges will be processed within 7 days of being received. Please note exchanges are subject to availability of stock. We will contact you if your item is not available for an exchange. 
*Please note we can only process UK exchanges. All international exchanges will be processed as a refund.

CAN I AMEND MY ORDER?

As we try and get orders out as quickly as possible we can’t always guarantee we can amend an order. If you have made a mistake with the order please fill out the contact form on our contact page and one of our advisors will assist you.